Training & Education

Supervisor and Team Lead Training

  • Dates: August 01
  • Time: 8:30am - 4:30pm
  • Seats Remaining:
  • Price: $260.00
  • Instructor: Dr. Dale Christenson, President and Founder of PMCOE Inc.
  • Location: Camosun Coastal Centre, 100 Maplebank Road, Victoria, BC V9A 4M1

Course Description:

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This one-day course will give you the skills in communication, coaching, and conflict that you need to be successful.

What will Students Learn?
- Ways to prioritize, plan, and manage their time
- How to identify their primary leadership style
- How to develop some flexibility to use other leadership styles
- Ways to meet the needs of employees and co-workers through communication and coaching
- Ways to make conflict a powerful force for creative, well-rounded solutions to problems

What Topics are Covered?
Pre-assignment review
- What’s your type? How about mine?
- Understanding leadership
- Managing your time and your energy
- The commitment curve
- Employee development models
- Dealing with conflict and difficult issue?
- What successful leaders do

Please note, this course includes catered lunch.  Please notify us if you have any food allergies and we will accommodate.  Thank you.

If you have any questions, or would like further information, please contact Michelle at or 778-265-5005.