Client Success Manager

Location: Victoria, BC
Date Posted: 08 Jul 2016
Expiration Date: 06 Sep 2016
Job Type: Full-Time

About the Benefits
At SSI, the core of success lies in the creative, energetic and dedicated people who make up their team. Although the work may be challenging, they foster a fun, flexible and friendly working environment with:
• A casual, relaxed work environment;
• Flexible work hours that support a work-life balance;
• Seasonal social events (Friday pub lunches, potlucks, Pi day, Christmas parties, theme days, and more);
• Weekly onsite yoga classes;
• Paid time off to attend blood donation drives

Upon joining SSI, the successful candidate will receive a competitive base salary of $70,000 - $80,000 per annum, plus great employee benefits including:
• ParaMedical, Dental, and Vision;
• Life insurance and long-term disability benefits;
• Profit Sharing Plan;
• Fully funded Employee Assistance Program;
• Three weeks’ vacation; and
• Education assistance, professional development, opportunities for career growth, and training

Position description:

SSI is looking for an experienced individual to join their Sales and Marketing team as a Client Success Manager. Ideally located in Victoria, BC, qualified candidates may also have the opportunity to work remotely throughout North America. Reporting to the Sales and Marketing Manager, the purpose of this role is to ensure that clients effectively adopt and implement the full use of any software they have related to SSI’s solution. This involves assisting Dealers in securing training and contract services with potential, new, and existing SSI clients, to ensure the smooth implementation of the SSI Product line.

Specifically, day-to-day duties may include:
• Reviewing and assessing client progress and offering recommendations;
• Providing market information to the Product Management Team as it relates to current trends, best practices, and client requirements specifically for strategic accounts;
• Encouraging greater adoption of all SSI products with existing clients, developing strategic direction for success, including promoting and encouraging clients to invest in Software Training contracts and Software Integration and Consulting;
• Assisting in capturing, documenting, and developing best practices and methodologies for use with clients;
• Working with clients to manage risks associated with migration and integration of other software packages; and
• Working with SSI Corporate Sales and Marketing staff to promote the gathering of marketing materials reflecting client success.

To be considered for this opportunity, it is essential that you have previous experience in the use, management, and implementation of engineering software, preferably ShipConstructor software. You will also understand and demonstrate the value of the Autodesk product line as it relates to a total SSI solution.

In addition, the ideal candidate will also have: 
• A bachelor’s degree in Naval Architecture, Marine Engineering, and/or Computer Engineering or Computer Science; 
• Three (3) years experience working with clients on implementation of software programs and integration with other systems, and meeting client success needs and specific pain points; and 
• The ability to travel and work on-site at various shipyards and design offices worldwide

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